Cleverific

Self-Serve Order Editing

Self-serve features

Post-purchase changes customers can safely make on their own, from any device. Automatic payment collection, refunds, and shipping rate recalculation handle the complexity. Built mobile-first for Shopify.

Native Shopify experience

Designed to integrate seamlessly with Shopify Customer Accounts, giving your customers a native experience that feels like part of your store, not a third-party tool.

Powered by Shopify's Checkout Extensibility, self-serve editing appears on thank you pages, order status pages, and customer account portals with single sign-on authentication. Works alongside your existing subscriptions, 3PL, and support tools without breaking your workflows.

Explore all self-serve order editing features below. New to self-serve order editing? Start here.

Mobile order editing interface
Order status page

Customer Actions

What customers can change

Change shipping address

Change shipping address

  • Update street address, city, state, zip
  • Change country (with configurable restrictions)
  • Edit recipient name

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Add items to order

Add items to order

  • Search full product catalog
  • Add forgotten items
  • Select variants (size, color, etc.)
  • Automatic price calculation

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Remove items from order

Remove items from order

  • Remove unwanted items
  • Automatic refund calculation
  • Configurable item restrictions

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Change item quantity

Change item quantity

  • Increase quantity
  • Decrease quantity
  • Set minimum/maximum limits

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Change item variant

Change item variant

  • Swap sizes
  • Change colors
  • Switch between product options
  • Price adjustment if applicable

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Edit subscription items

Edit subscription items

  • Modify subscription products
  • Preserve subscription discounts
  • Configurable subscription controls

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Cancel order

Cancel order

  • Full order cancellation
  • Configurable cancellation reasons
  • Automatic refund processing
  • Optional cancellation window

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Merchant Controls

Full customization

Payment Handling

Automatic payment requests for additions and refunds for removals. Auto-waive small balance differences.

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Shipping Rate Recalculation

Automatically recalculate shipping costs when customers edit orders or change their shipping address.

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Editing Window

Set how long customers have to make changes after placing their order.

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Edit Permissions

Control exactly which changes customers can make: add items, change variants, modify quantities, and more.

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Order Restrictions

Block editing on specific orders using order tags (e.g., final-sale, holiday-sale).

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Product Restrictions

Prevent specific products from being edited using product tags.

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Quantity Limits

Set maximum quantity increases (e.g., up to 200% of original quantity).

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Cancellation Controls

Configure cancellation reasons (preset or free-form) and automatic refund processing.

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Fraud Protection

Control edit permissions based on fraud risk level and restrict shipping address changes.

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Discounts & Pricing

Support for Buy X Get Y discounts, free shipping thresholds, and automatic small balance waiving.

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Notifications

Send before-shipping reminders and email notifications for order changes and refunds.

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Multi-language

Automatic translation into customer's browser language: English, French, German, Spanish, and more.

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Self-Serve Order Editing

Ready to empower your customers
with self-serve order editing?

Start your 21-day free trial and see how self-serve order editing reduces support tickets and improves customer satisfaction.

Try for free

Using PRO? See how self-serve fits your post-purchase strategy.